MeetMe Troubleshooting
While we aim to have everything running smoothly, but sometimes technology has a mind of its own!
If you encounter any issues with MeetMe, we recommend you take the following actions;
Step 1. Click the Diagnostics icon
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- First, click Reconnect
- This should restart everything from the point where you enter your name before you get to the waiting room.
If that doesn't If that doesn't resolve the issue, then:
- Click Copy logs and send them to the NZTN admin team, along with any information about the issues.
- For example, how you logged in to the meeting, what browser you are using, etc.Step 2. Contact the client
Step 2. Contact the Client
- If you are in the appointment and the client is unable to see or hear you, use the chat function and ask them to exit and rejoin the appointment.
- If you are in the appointment and you are not prompted to let the client in within 5-10 minutes of the start time, contact them by phone to see if there is an issue at their end.
Known issues
| Issue | Description | Resolution |
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| Firewall | A firewall can significantly affect video calls by blocking or slowing the traffic those apps rely on, leading to connection failures, frozen video, and choppy audio. |
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| Internet Browsers | Some internet browsers can impact video calls. |
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