Onboarding with NZTN

Welcome to the NZTN team. We want to support you along your journey with us, so we have put together some information to help you to get started. If you need additional support or clarification during this process, we encourage you to reach out to our provider support team.

Table of Contents

1. Getting Started
   1. Platforms
   2. Initial Setup
2. Provider Portal - SSO
3. NZTN Provider Portal
   1. Initial Setup
   2. Uploading Documents
   3. Availability Calendar
   4. Public Profile

Getting Started

Platforms

Ignium has worked hard to develop multiple platforms and bring them together to help you provide seamless services to your clients.

Our team uses the Provider Portal as a Single Sign-On (SSO) to access the following platforms:

Initial Setup

After you have applied to join our team, we will review your application and make a decision.

Once approved, you will be sent a notification with links to the following:

*We require all providers working with young adults aged 16 to 17 years of age to complete a Children’s Worker Safety Check. If you have a current and valid CWSC report, you do not need to go through the process with CVCheck.

We recommend starting the two training courses while we will work our admin-magic in the background.💫

Provider Portal - SSO

Provider Portal Account

Follow the instructions provided on the setup page to login OR create your Provider Portal account.

Existing Provider Portal Account

If you have an existing Provider Portal account, you will need to follow the setup link provided to connect your existing Provider Portal account with your new NZTN account.

You will need to log out of your Provider Portal first for this to work properly.

Create Provider Portal Account

If you do not have an existing Provider Portal account, you will need to create an account.

Follow the step by step instructions to create your SSO account.

Set Up Your Access

After you have logged in, or created your Provider Portal account, follow the instructions provided on the setup page to connect Provider Portal with NZTN.

Two-Factor Authentication (2FA)

Go to the Security tab and follow the instructions to generate recovery codes and set up your authentication app.

1. Generate codes
2. Setup a TFA app

When you click Setup a TFA app, you will see the following screen.

Choose an authenticator app and download it onto your phone. Follow the instructions provided on the page to connect Provider Portal with your chosen Authenticator app.

NZTN Provider Account

Now that you have set up your SSO Provider Portal account, you need to link the platforms so they can talk to each other.

Setup your NZTN account

1. Log in to the NZTN site using your Provider Portal account.

2. Check your onboarding status by selecting Dashboard and then Go to My Dashboard.

3. You will need to complete the tasks shown in the Onboarding Status by clicking on the link under each heading. You will need to complete the Provider Portal Account before you can proceed with the following tasks: Provider Portal Sync and Link MeetMe.nz.

Setup your MeetMe account

From your NZTN Dashboard, click the Setup at MeetMe.nz link, then login with your Provider Portal account.

Uploading Documents in NZTN

We want to ensure that our providers hold the necessary documentation to practice and adhere to our best practice standards (please see required documents if you require links to anything listed below). The following table outlines the required documents and who is responsible for loading them onto your NZTN provider portal.

To upload documents, go to your dashboard and then select the Professional Documents tab.

For each Required Document, click the Add Document link. Depending on the Required Document type, you may need to add an expiry date and other relevant information.

Availability Calendar in NZTN

You will need to set up your calendar so that clients can book appointments with you.

To do this, go to your dashboard and select the Availability tab. Next, click setup availability calendar.

Follow the prompts to set up your default availability schedule.

Public Profile in NZTN

Your public provider profile will be visible to clients in the Providers webpage. Your calendar will also be published on this page so clients can book appointments with you.

We suggest including as much clinically relevant information in your bio so that clients can make an informed choice about who they work with.

To set up your profile, go to your dashboard and select the Provider Profile tab. Once you have completed all the fields you will need to check the Published tick box and click Save to make your profile publicly visible on the Providers page.

Once you have written your bio, scroll down the page to fill in information about:

• Ethnicity Served
• Issues you work with
• Language you speak
• Modalities
• Populations Served
• Skills, Expertise,
• Pronouns
• Gender
• Photo

Thank you for taking the time to set up your accounts.

You're all set for clients to book appointments with you now.